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Privacy Policy: TJB Solutions

(Last Updated: 16/02/2026)

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1. Introduction

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TJB Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, tjbsolutions.co.uk, enquire about our services, or book our mobile car detailing and ceramic coating services

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We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

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2. What Information We Collect We may collect the following types of personal information:

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  • Contact Information: Your name, email address, phone number, and address (for mobile service delivery or billing).

  • Service & Technical Details: Information about your vehicle (make, model, year, condition), and specific goals (e.g., Lifetime Protection, Restoration Reset) needed for a technical diagnosis and quote.

  • Enquiry Information: Any information you provide when you contact us via our website form, email, phone, or WhatsApp, including the content of your message.

  • Booking Information: Dates and times of requested or confirmed appointments, and records of the 20% secure-booking deposit.

  • Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited and approximate location (IP address).

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3. How We Collect Information We collect information directly from you when you:

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  • Fill out the "Technical Diagnosis" or inquiry forms on our website.

  • Contact us directly via email, phone, or WhatsApp.

  • Provide details during the booking process to secure your slot.

  • Interact with our website (basic usage data via cookies).

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4. How We Use Your Information (Purpose & Legal Basis) We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

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  • To Provide Technical Quotes: To assess your vehicle’s needs and provide accurate pricing for restoration or protection. (Legal Basis: Performance of a contract).

  • To Schedule Bookings: To arrange your appointment and manage the 20% secure-booking deposit. (Legal Basis: Performance of a contract).

  • To Provide Services: To carry out the agreed mobile detailing or ceramic coating service at your location. (Legal Basis: Performance of a contract).

  • To Communicate With You: To respond to enquiries and provide service updates via phone or WhatsApp. (Legal Basis: Legitimate interests – providing professional customer service).

  • To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).

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5. Data Sharing

 

TJB Solutions respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business (e.g., Website Hosting, Email platforms, and Google Maps for logistics). We ensure these providers have appropriate data protection measures in place.

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6. Data Security

 

To ensure the highest level of service and security, TJB Solutions works with trusted third-party digital partners who manage and maintain our website, booking systems, and data infrastructure.

  • These partners act as "Data Processors" on our behalf.

  • They are contractually bound to implement stringent security measures and are prohibited from using your personal data for any purpose other than the specific management tasks instructed by TJB Solutions.

  • This management ensures that your data is handled with professional technical oversight.

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7. Data Retention

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We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years to comply with UK legal and tax obligations.

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8. Your Data Protection Rights (Under UK GDPR)

 

You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to processing. To exercise any of these rights, please contact us using the details below.

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9. Cookies

 

Our website uses cookies for functionality and analytics. For detailed information about the specific cookies we use, please see our separate Cookie Policy at: tjbsolutions.co.uk/cookie-policy

10. Changes to This Policy We may update this Privacy Policy to reflect changes in our services. Changes will be posted on this page with an updated "Last Updated" date.

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11. How to Contact Us

 

If you have questions about this policy or wish to exercise your rights, please contact Thomas Brady at TJB Solutions:

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You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).

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